RESIDENT HANDBOOK

• Schedule your move-in or move-out time with Property Management in advance. 
• You will be assigned a specific time slot to help keep the process organized. 

• During your scheduled time, promptly unload your belongings in the move-in/out area. 
• Once your items are inside, close the door(s) to secure them before continuing your move. 

• After unloading, please move your vehicle to a designated parking area to keep the move-in/out zone clear for other residents. 

• You are responsible for removing all your items from the move-in/out area once finished. 
• Property management is not responsible for lost or stolen items, so please ensure the area is cleared. 

Following these steps helps ensure a smooth, organized move for everyone. 

At The Nines, we love pets and the joy they bring! Our goal is to create a welcoming environment for all residents and their furry (or feathered or scaly!) companions while maintaining a harmonious living experience. To keep things safe and enjoyable for everyone, please follow these guidelines: 

• All pets, including dogs, cats, and exotic animals, must receive prior approval from property management before moving into your unit. 
• There are no breed or size restrictions, but approval is required for every pet. 

A monthly pet fee applies: $50 per month for dogs and $35 per month for cats. 

• Pet owners are required to promptly clean up after their pets, both inside and outside the building. 
• Failure to do so may result in disciplinary action. 

By following these guidelines, everyone—residents and pets alike—can enjoy a safe, clean, and happy community. 

The Nines features a secure parcel room for residents to safely receive packages. When a package arrives, you will be notified via the 1Valet app, so you know exactly when it’s ready for pickup. 

Please retrieve your parcels promptly and handle them responsibly to ensure the parcel room remains organized and accessible to all residents. 

If you experience any issues with a delivery, such as a missing [package or a delay, please contact the delivery company directly to resolve the matter. Property management is happy to assist but the delivery company is responsible for the package itself. 

The Nines offers secure bike storage for all residents, including indoor racks and front-of-building spaces. To help keep bikes safe and organized, please use the storage areas properly. 

For bikes stored on the Saris Bike Trac system, follow these steps to ensure your bike is secured safely: 

• Position the Bike: Tip your bike onto its rear wheel so it is ready to lift. 
• Lift and Hook: Gently lift the front of the bike and hook the front wheel onto the designated hook on the Saris Bike Trac. 
• Secure for Safety: Lower the bike fully and engage the safety bar to keep your bike securely in place. 

Following these steps ensures your bike stays safe and prevents damage to the bike storage system. Please do not leave bikes unsecured or in areas that block other residents’ access. 

The Nines will soon feature a pet wash area conveniently located within the bike room. This space is designed for residents to clean their pets after walks or outdoor activities, making it easier to keep your suite clean and comfortable. 

To ensure the pet wash area remains pleasant and accessible for all residents, please be considerate: clean up after yourself, dispose of waste properly, and leave the space tidy for the next user. Following these simple steps helps everyone enjoy this amenity safely and efficiently. 

If you are leasing a parking stall at The Nines, you will be provided with a parking pass and assigned a specific stall. This ensures that you have a consistent and convenient space for your vehicle at all times. 

Please display your parking pass clearly at all times while parked in your assigned stall. This helps avoid any issues with parking enforcement and ensures that all residents can enjoy organized, hassle-free parking. 

The Flex Area is a versatile space available for residents to book for activities or gatherings. To ensure everyone can enjoy this shared space, please follow these guidelines: 

1. Booking 

• Reserve your desired date and time through your 1Valet app in advance to secure the space. 

2. Cleanup 

• After using the Flex Area, clean up thoroughly and remove all garbage. 
• This includes cleaning any BBQ equipment, wiping up spills, and disposing of food waste properly. 

3. Respect Quiet Time 

• Be mindful of other residents during designated quiet hours. 
• Ensure your activities do not disturb neighbors. 

Following these guidelines helps keep the Flex Area enjoyable and accessible for all residents. 

The Nines offers secure storage lockers for residents who need extra space to store personal belongings safely and conveniently. These lockers are available for a monthly fee and are designed to provide peace of mind while keeping your items organized and protected. 

If you are interested in renting a storage locker, please contact property management. We can provide information on availability, pricing and the process for reserving a locker. 

Helpful how-to videos and guides for select amenities (such as the parcel room and flex spaces) will be added to the Resident Portal soon. 

Rent is automatically withdrawn on the 1st of each month from the account provided in your PAD Agreement. Late or missed payments may result in lease default and disciplinary action, including eviction. 

Your lease agreement is fixed-term. Early termination incurs a lease break fee, and residents remain responsible for rent until the end of the term or until a suitable replacement tenant is found. Any requests to terminate or extend the lease must be discussed with the Property Manager. 

• Residents are responsible for the conduct of their guests and any pets they bring onto the property. 
• Any damage caused by residents, their guests, or pets may be charged to the tenant. 
• All amenities and common areas are used at the resident’s own risk. Property management is not responsible for accidents, injuries, or loss of personal property. 
• Residents are expected to follow all building rules and guidelines for suites, rooftop areas, and common spaces to help maintain a safe and respectful community. 
• Lease Compliance: Failure to follow building rules, policies, or the terms of your lease may be considered a breach of contract under Alberta’s Residential Tenancies Act, and could result in enforcement actions, including fines or eviction. 

Non-Emergency Requests 

• Submit routine maintenance requests via the 1Valet app during regular office hours. 
• Typical response times vary depending on urgency. 

• After hours: 403-209-5559 
• During business hours: 403-209-5555 
• Use this number for urgent issues such as flooding, loss of heat, major electrical issues, or situations that may cause damage or pose a safety concern. 

Before Calling Emergency Maintenance 

• Check your suite’s thermostats, breakers, and shut-off valves—many common issues can be resolved quickly. 
• For water emergencies, locate your suite’s main shut-off valve and turn it off if safe to do so. 
• Ensure pets are secured before maintenance staff enter your suite. 

Important: Property management may need access to your suite for repairs; proper notice will be given unless it’s urgent. 

• Garbage, recycling, and compost rooms are located on the main level.  
• Large items, furniture, or electronics cannot be disposed of in these areas; contact management for bulk pickup. 
• Keep garbage areas clean and close all lids after use. 

• Book the elevator and move-in/out area with property management in advance. 
• Moves must occur during designated hours. 
• Tenants are responsible for any damage caused during moves. 

• Do not prop exterior doors open. 
• Lost or stolen fobs must be reported immediately. 
• Do not grant access to unknown individuals or tailgate behind other residents. 

• No drilling into concrete, exterior walls, or structural elements without prior written approval from management. 
• Use only approved mounting methods for walls, fixtures, and shelving to prevent damage. 
• Residents are responsible for any damage caused by unauthorized modifications. Repair costs or restoration fees may be charged directly to the tenant. 

• All vehicles parked on the property must be in safe, working condition and display a valid parking permit. 
• Vehicles that are inoperable, abandoned, or not maintained may be towed at the owner’s expense without prior notice. 
• Residents are responsible for ensuring their guests comply with these rules. 

• The Nines is a shared community. Being mindful of noise, cleanliness, and common spaces helps ensure a positive experience for everyone. 

• Report all maintenance issues promptly via the 1Valet app. Delays may lead to further damage or safety risks. 
• Do not attempt major repairs yourself. Unauthorized repairs can cause injury and may result in chargebacks for damages. 
• Smoke and carbon monoxide detectors must be tested monthly to ensure proper operation. Report any malfunctions immediately. 
• HVAC, HRV, and plumbing systems are designed for optimal performance, tampering may result in damage charges. 

• Keep your apartment clean to prevent mold, pests, or plumbing problems. 
• Dispose of hazardous materials (oil, antifreeze, batteries, paints, chemicals) at approved facilities, never in drains, garbage, or recycling. 
• Residents are responsible for any damages caused by negligence, including clogged drains, pest infestations, or staining. 

• Keep balconies free of clutter, debris, and snow. 
• Do not throw or drop objects from balconies; this includes snow, ice, water, or trash. 
• Report any balcony damage or safety hazards immediately. 
• Balcony maintenance and safety compliance is the responsibility of the resident; damages caused by negligence may result in repair charges. 

• Following these guidelines protects your apartment, your safety, and your neighbors. 
• Any damage resulting from negligence, misuse, or failure to follow instructions may result in financial responsibility under your lease. 
• For emergencies, always call 403-209-5559 (after hours) or 911 if it is life-threatening. 

Noise & Quiet Hours 

• Quiet hours: 10:00 PM – 7:00 AM. Residents must minimize noise at all times to respect neighbors. 
• Residents are fully responsible for the behavior of their guests. Any disturbances caused by guests are treated as a lease violation and may result in fines or other enforcement actions. 

• Smoking or vaping is strictly prohibited in all indoor areas, suites, balconies, and common spaces. 
• Cannabis use must follow the same restrictions as tobacco; any use in prohibited areas is a direct lease violation. 
• Alcohol is allowed only in your suite or designated rooftop areas. Consumption in hallways, common areas, or other suites is strictly prohibited. 
• Violations of these rules, including persistent odours or inappropriate use, are considered a breach of lease and may result in fines, remediation costs, or eviction. 
• Residents are responsible for ensuring their guests comply with these rules. 

• Only lease-listed occupants may reside in the suite. 
• Guests staying longer than 2 weeks require management approval. 
• Residents are responsible for their guests’ behavior. Violations of building rules or damage caused by guests will be charged to the tenant and may be treated as a lease breach.